Refund & Return Policy

At Shapermint, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange. To be eligible for a return, your item must be unworn, unwashed, in its original condition, and in its original packaging with all tags intact.

How to Initiate a Return

To start a return, please contact us at contact@shapermintstore.com with your order number and the reason for the return. Our support team will provide you with instructions on where and how to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damaged or Defective Items

Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the wrong product, contact us immediately at contact@shapermintstore.com with clear photos so we can evaluate the issue and make it right.

Exclusions / Non-Returnable Items

For hygienic reasons, certain items such as opened undergarments, final sale items, or promotional gift cards cannot be returned unless they are defective or damaged upon arrival.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically back to your original payment method within 5 to 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund to your account.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.